Account Manager

Client Services · Brighton, East Sussex
Department Client Services
Employment Type Full-Time
Minimum Experience Mid-level

Account Manager


Who we are


Graphite is a digital design consultancy headquartered in Brighton, with the team working remotely in the South East of the UK. 


We’re a team of creative and strategic specialists on a mission to make a measurable difference for people’s health around the world. Every day we work with global healthcare and pharmaceutical organisations, helping to innovate and enhance their digital customer experiences.



The Role


We are looking for a talented and experienced Account Manager to work with our high profile customers to scope and deliver world-class digital products.


Joining our Client Services team, you will act as a primary point of contact for one of Graphite’s key Pharma customers, and will partner with influential individuals to initiate and oversee large digital creative and build projects. The programmes of work you will lead will mainly be digital products, and you’ll support them with strategic, creative and technical resources, in collaboration with our fantastic in-house experts.


You’ll be a passionate communicator that knows how to articulate your own ideas, capable of building peer-to-peer relationships with clients that value your input.



Required


  • Experience leading accounts involving product (web, app, platform) or campaign projects within a digital agency
  • Experience in engaging with clients to plan and deliver digital products
  • Minimum 2 years agency side experience (significant relevant client side experience also considered)
  • A working knowledge of web technologies, capabilities and limitations
  • An appreciation of design and the importance of a great user experience
  • An ability to articulate both design and technical viewpoints to clients
  • Excellent at time management for yourself and those working with you
  • Demonstrated success at growing accounts and on-boarding new clients
  • Confident working with others to inspire a high quality standard of delivery
  • Should communicate with warmth and positivity inspiring trust



Benefits


Read our employee experience introduction to see all our benefits; including:


  • Private Healthcare Insurance
  • Personal development budget for training and conferences
  • Time dedicated to supporting a charity of your choice
  • Free professional advice including support on mental health or finance
  • Bike to work scheme
  • Electric car leasing scheme
  • Pension scheme with employer contributions
  • Monthly team lunch, summer and Christmas parties
  • 25 days holiday, increasing with tenure



Salary


£30,000 to £35,000 a year (Depending on level/experience)



Applying


Graphite Digital is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment regardless of race, religion, colour, national origin, gender, disability, age. We are dedicated to promoting diversity, multiculturalism and inclusion within our workplace.



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  • Location
    Brighton, East Sussex
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level