Delivery Director

Operations · Brighton, East Sussex
Department Operations
Employment Type Full-Time
Minimum Experience Executive
Compensation £60,000 - £75,000 DOE

Delivery Director 

Who we are

Graphite is a digital design consultancy headquartered in Brighton, with the team working remotely in the South East of the UK. 

We’re a team of creative and strategic specialists on a mission to make a measurable difference for people’s health around the world. Every day we work with global healthcare and pharmaceutical organisations, helping to innovate and enhance their digital customer experiences.


Graphite is seeking a Delivery Director to lead our expanding Delivery team as we continue to progress our growth plans for 2021 and beyond.

The Delivery Director is responsible for the effective delivery of the company’s work products, and as an active member of the Strategic Leadership Team, they are responsible for planning future delivery scenarios, highlighting opportunities and risks, and taking responsibility for realising that vision.

This senior role includes leadership of the Delivery team, defining the Delivery methods and tools, working in partnership with Client Services team to set and manage client expectations, and the Creative team to ensure that they have what they need to deliver well. Works closely with the Commercial Director to ensure resourcing is monitored and managed appropriately.

They will have a focus on continuous improvement for our delivery team and the way that they interact with the wider agency. Ultimately, ensuring that as we grow and new talent is onboarded as we continue to refine our process and ensure high quality of process throughout the agency. 

Our ideal candidate will have a proven track record of delivering creative projects via Delivery strategies that support wider business objectives, they will also have worked in agile and lean agency side delivery, ideally with experience at a senior level, and be able to lead a team of Project Managers whilst ensuring best practice and modern design delivery methods are consistently applied to our work, helping our squads to get the best possible outcomes for our customers.  


They will have full line management duties for our project managers, helping them grow and develop over time. They will be supporting them with their development as leaders as they begin to take line management responsibilities for their junior colleagues. 

In addition to managing the team, the candidate will have responsibility for monitoring performance. Reporting on a regular basis, on overall project delivery and ensuring accurate reporting and project planning in the agency toolset.

The Delivery Director will work closely with our Commercial Director and Creative Director to continually evolve our vision for how to deliver our core products. This will involve planning and designing the appropriate delivery method, resource profile, and upon commencement ensure projects are run in line with the agreed process and meet the defined targets. 

The successful candidate will be expert at creating value and managing risk, and be willing to learn about our user-experience and design disciplines to enable. They will support all members and functions of the team when it comes to delivery, ensuring the best possible outcomes for Graphite, our customers and most importantly their customers.


  • Track record of producing delivery strategies that support the business’ goals and mission
  • Experience managing creative and strategic digital projects (a must-have; IT PM is not what we're looking for)
  • Broad digital product knowledge with an appreciation of all the skills required to develop high-quality design & strategy work
  • Managed a team of project managers from all levels
  • Strong experience as a project director, working in a client-facing environment.
  • Proven track record of overseeing the simultaneous delivery of multiple digital projects such as complex website design and strategy works
  • Strong understanding of Agile methodology
  • Innovative problem solver with the ability to apply a rigorous analytical approach to identify issues and deliver solutions quickly

Nice to have

  • Experience of managing projects / programmes within regulated industries including healthcare & pharma
  • Experience at senior level in a large Digital Agency


Graphite Digital is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment regardless of race, religion, colour, national origin, gender, disability, age. We are dedicated to promoting diversity, multiculturalism and inclusion within our workplace.

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  • Location
    Brighton, East Sussex
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    £60,000 - £75,000 DOE