Graphite is a digital customer experience agency based on the seafront in Brighton. The work we do combines the best of digital strategy, design, technology and innovation in order to create engaging digital products for some of the World’s most recognised and influential organisations.
Our vision is to create exceptional digital customer experiences that deliver value and impact quickly, and enable positive change as a result of who we are and the way we work - and this vision means we look for people who are inspired, take initiative, great at collaborating, and pursue excellence in their work. Sound like you? Read on!
We are looking for a talented and experienced Account Manager to work with our high profile customers to scope and deliver world-class digital products.
Joining our Client Services team, you will act as the primary point of contact for several of Graphite’s key customers, and will partner with influential individuals to initiate and oversee large digital creative and build projects. The programmes of work you will lead will mainly be digital products, and you’ll support them with strategic, creative and technical resources, in collaboration with our fantastic in-house experts.
You’ll be a passionate communicator that knows how to articulate your own ideas, capable of building peer-to-peer relationships with clients that value your input.
Experience leading accounts involving product (web, app, platform) or campaign projects within a digital agency
Experience in engaging with clients to plan and deliver digital products
Minimum 2 years agency side experience (significant relevant client side experience also considered)
A working knowledge of web technologies, capabilities and limitations
An appreciation of design and the importance of a great user experience
An ability to articulate both design and technical viewpoints to clients
Excellent at time management for yourself and those working with you
Demonstrated success at growing accounts and on-boarding new clients
Confident working with others to inspire a high quality standard of delivery
Should communicate with warmth and positivity inspiring trust
Personal development budget for training and conferences
Private Healthcare Insurance cover
Monthly team lunch, pub night, Summer and Christmas parties
Chill-out area for when you need to change space or need some alone time
Free professional advice and support ranging from mental health to finance
£25,000 to £33,000+ a year (Depending on level/experience)
We will open the role for approximately a month (throughout November), and throughout this period will be inviting applicants for telephone interviews - so don’t wait too long to apply.
Direct applications only, no recruitment agencies please.